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1 Germany customers , if u want to ship by FedEx or TNT , please tell us your EORI number. Without them, we can only by DHL, Hong Kong post or China Post !
2 Russian customers, please tell us your full name (at least 3 words) , including first name, middle name and last name, otherwise Russian Post will not releases the parcel and return to China !
The parcels sent out of overseas warehouses are divided into " customer - pick up "and "delivery to doors".
1 ."customer- pick up" means that the parcel is sent to a designated pickup address, and the customer need pick it up by themselves.
2 ."delivery door-to-door "refers to the parcel sent by the courier to the customer's home.
Both two methods are automatically assigned by the overseas warehouse system.
3 Brazilian customers, if you want to ship by FedEx, DHL, TNT, UPS, please tell me your tax number ( CPF or CNPJ ). Without it, customs will return goods to China .
4 For customers from South America (such as Argentina, Peru, Colombia ,etc), if you have the tax number, it will reduce much trouble with customs.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.
we accept Credit card ,TT remittance, Western Union, MoneyGram and the other payment methods.If you have difficulty in making payment ,please contact us for help Payment FAQ
About customs declare
If you choose to send by express (DHL , Fedex , TNT , UPS , DPEX , EMS , ECONOMIC Package , China Post Air Parcel ) , We will declare the actual total price of the product (not including Shipping charge).
If you have any additional requires please contact with us .
1. Delivery Time:
We can send the parcel by China Registered Mail Post or HongKong Registered Post Air Mail,China express or China EMS ,DHL,FEDEX ,TNT...
China Registered Mail Post or HongKong Registered Post Air Mail,most counry will arrived the parcel in 15-35 business days.
China express or DHL,FEDEX ,TNT most counry will arrived the parcel in 4-8 business days.
EMS shipping usually takes 7-15days working days dependent on the country delivered to
POS Malaysia and China Post Ordinary Small Packet Plus , it have not tracking message .
2. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
3. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
4. All the orders usually shipped out within 3 business days on payment receive cleared.
We only ship to the confirmed address provided by aliexpress. Before you pay, please make sure your address in aliexpress matches the address you would like us to ship to
1.All our products have passed through strict testing and inspection before ship out
2.We provide 1 year warranty . All shipping costs should be paid by customers.
3.All items must be returned in their original condition in order to qualify for a refund or exchange of goods.
4.We do not responsible for any physical damage or damage is /are result of buyer misuse
All the positive feedbacks are appreciated .
If you are satisfied with our service and products, please leave us a positive feedback. And we will do the same to you.
If you have any problem, please contact us first rather than leave negative feedback. Just a negative or neutral feedback will not solve the problem.
Please trust us that we can solve the problem with a satisfational ways.
Good Luck & Have a nice shopping experience! Keep in touch and we hope to see you again soon!
|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.|
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|